Returns & Exchanges
At LORAOWN, we want you to feel confident and beautiful in every dress you choose. If your order does not meet your expectations, our customer care team is here to assist you.
Easy Returns
Simple return guidance with support from our customer care team.
Secure Refunds
Refunds are processed safely after your return is received.
Customer Support
Our team is always here to help with your order.
Return Requirements
Eligible items may be returned if they meet the following requirements:
- Items must be unworn, unwashed, and unaltered.
- Original tags must remain attached.
- Items must be returned in original condition.
- Return requests must be submitted within the return period.
For hygiene and quality reasons, returned items must be unused and suitable for resale.
Non-Returnable Items
Some items cannot be returned due to their customized nature or final sale status.
- Customized or personalized dresses.
- Final sale items.
- Items that have been worn, washed, altered, or damaged.
- Items without original tags or packaging.
How To Return Your Order
Contact Us
Submit your return request with your order details.
Get Instructions
Our team will provide return guidance.
Send Item
Ship your item following the instructions provided.
Receive Refund
Your refund will be processed after inspection.
Return Shipping Charges
Return shipping costs may vary depending on your location and return method.
Customers are responsible for return shipping fees unless the item received is damaged, defective, or incorrect.
Refund Details
Once your returned item has been received and inspected, your refund will be processed to the original payment method.
- Refunds are issued after the return has been approved.
- Processing time depends on your payment provider.
- Your bank may require additional time to complete the transaction.
Exchanges
Exchange options depend on product availability.
If you need a different size or style, please contact our customer care team and we will assist you with available options.
Returns FAQ
Need More Help?
Our customer care team is here to assist you with returns, exchanges, and order questions.
Contact Customer Care