Due to exceptionally high order volume, processing times may be slightly delayed.
As each item is carefully crafted at our atelier, we prioritize quality over speed. Thank you for your patience and understanding during this busy period. For assistance, please contact us at service@loragown.com.
How are shipping costs calculated?
Shipping costs are calculated based on your order amount.
Standard shipping fee
Complimentary shipping
How long does delivery take?
Each piece is made-to-order and handcrafted either in-house or at partner ateliers, which typically takes 4–9 business days. Processing times may be shorter or longer depending on order volume, especially during high-demand periods.
Processing Time
72 HoursShipping Time
7–9 Business DaysEstimated Total
10-12 Business DaysDelays may occur due to local policies, customs procedures, weather conditions, or carrier restrictions.
Tracking information will be sent to your email once your order has been shipped.
Worldwide Shipping Estimates
Estimated shipping times may vary depending on destination and product availability.
| Country | Shipping Time |
|---|---|
| United States | 7–9 days |
| United Kingdom | 7–9 days |
| Germany | 7–10 days |
| Australia | 7–9 days |
| Canada | 7–12 days |
| France | 7–9 days |
| Mexico | 7–12 days |
| Saudi Arabia | 7–12 days |
How will my order be shipped?
Orders are shipped through established international and local logistics partners.
The final-mile carrier may vary depending on your destination, shipping route, and order type.
Order Cancellations
We can cancel your order if you contact us in time after purchase.
If payment has been completed and your parcel has not yet been shipped, you may request cancellation and receive a full refund.
Orders cannot be canceled once the parcel has been shipped.
About Tax
In some cases, orders may be subject to customs fees, duties, or taxes charged by your local government.
These charges are determined by local customs authorities and are the customer's responsibility.
What if I receive the wrong item?
Please contact our customer service team with your order details and clear photos of the item received.
Our team will review the issue and assist you as quickly as possible.